Support

Updated 13 October 2026

Vivid plays media from your own Silo, Emby or Jellyfin server on iPhone, iPad and Apple TV. If something isn’t working, here’s how to reach me.

Email

Email admin@vividapp.co with your device, its system version, the Vivid version and build (Settings → About), your server type and what happened. Please do not send passwords or media-server credentials.

Diagnostics reports

If Vivid crashes, freezes or a video won’t play, you can send me a report from Settings → Diagnostics. You can see exactly what is sent before sending it, and you can add a note saying what happened. The privacy policy explains what a report contains.

Community

Join the Vivid Discord to ask questions, share feedback and follow the project.

Guides and source code

Setup guides, plugin instructions and the full source code are on GitHub. Bugs can also be reported there as issues.

Your media server

Your library, accounts and watch history live on your media server. For problems with the server itself, contact whoever runs it or see the Silo, Emby or Jellyfin documentation.